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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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A J Carpenter

September 17, 2024

4  out of  5
rating by A J Carpenter
"The guy called to give me a heads up and when he got there he was professional and got right to work. Seemed to make sure everything was clean befor putting on the new glass. He took time to make sure I understood how to care for it over next 3 weeks. Wish they could give a am or pm time so you didn't have to wait for a call. Would have a 5 star if they could say a rough time."
We responded:
"Thanks for the 4 star review AJ but it sounds like it was for the glass company that replaced your windshield & not regarding our insurance office's help with the process. We value your insurance business & your willingness to leave feedback. "
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Carl

September 14, 2024

5  out of  5
rating by Carl
"My wife, and I were hit by an uninsured motorist and Ashley at the Bryan Ohio State Farm went above and beyond customer service. I am very pleased with you guys now! Thank you"
We responded:
"Thanks for the 5 star review. We're happy to help with your claim!"
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H.J. Miller

September 13, 2024

4  out of  5
rating by H.J. Miller
"We had a good discussion about my policies. Friendly, informative and pleasant conversation about my families needs. Zach is an honest intelligent agent. Glad I made the appointment to meet face to face with him."
We responded:
"Thank you for the glowing review. It was a privilege to meet with you to cover your insurance policies and discuss what's important to you and your family. "
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sreidt13

August 14, 2024

5  out of  5
rating by sreidt13
"Zach was excellent at explaining every bit of our home and auto policies. Very professional and down to earth. He talked to you like a human and not a paycheck. He explained the reason as why rates increase and now I understand why and why it makes sense. I really liked that. The office staff was friendly and professional. I would recommend them to anyone."
We responded:
"Thank you for the 5 star review and the kind words Sheila! We're honored to insure your home & auto here at Zach Miller State Farm. We look forward to serving your insurance needs for years to come!"
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Stefanie Widney

May 17, 2024

5  out of  5
rating by Stefanie Widney
"They are a great company! I loved the time they took to explain everything to me and make sure my insurance was correct & on track. They are upfront and straightforward and don't tell you information to hook you in and change their mind later. If they say it, it will happen."
We responded:
"Thank you for trusting us at Zach Miller State Farm Agent with your insurance needs! We are honored by your review and will continue to work hard to meet and hopefully exceed your expectations Stefanie!"
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Christina Reyes

May 6, 2024

1  out of  5
rating by Christina Reyes
"I have good drive records no tickets will not insurance me will not tell me why"
We responded:
"We sincerely apologize for your experience & would love to have you as customers at our local State Farm office. Unfortunately though, we at Zach Miller - State Farm Insurance Agent don't have any control of insurance eligibility nor possess information that we can share here at our local office. Our system runs report, gathers information and determines eligibility. The criteria that can determine eligibility is always proprietary and often private in nature. Since this is the case, we cannot share specific reasons but, as previously explained, you will receive mail with additional details that we don't have access to locally. We appreciate the honor of giving us a shot to cover your insurance needs & your candid feedback! "
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Andy Kaufmann

April 19, 2024

5  out of  5
rating by Andy Kaufmann
"My experience with Zac Miller State Farm insurance has always been excellent. All three girls in the office bend over backwards to help you out as does the agent Zac Miller."
We responded:
"Thanks for the kind review! We're honored to have you insured with us here in Bryan!"
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Charles W

February 19, 2024

5  out of  5
rating by Charles W
"All the people at Zach Miller State Farm, were helpful and got my claim from hitting a deer taken care of faster than any other insurance company i've had in the past."
We responded:
"Thank you for the 5 star review! We're glad that your car insurance claim went well! We're honored to be chosen for your insurance needs!"
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Gene Lockhart

January 6, 2023

5  out of  5
rating by Gene Lockhart
"We’ve had insurance for years through another agency and they never set down with us to review our policies. Zach spent the time with us to ask questions and review our coverage and answer our questions about the insurance policies."
We responded:
"Thank you for the review Gene! We're honored to insure you guys at our office. We look forward to many more policy reviews for years to come! "
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Michael Miller

June 28, 2022

5  out of  5
rating by Michael Miller
"I had a claim and the employees at your office made it very easy to go through. Keep up the good work"
We responded:
"Thank you for the 5 stars!"
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Melinda Mathes

June 27, 2022

5  out of  5
rating by Melinda Mathes
"Meeting was very informative and I was very satisfied with the way my agent was thorough in explaining my insurance needs"
We responded:
"Thank you for the kind words Melinda! We appreciate helping you with your insurance & financial services!"
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Sharon Berryman

May 9, 2022

5  out of  5
rating by Sharon Berryman
"I’ve had State Farm Insurance my whole life. It was a family thing. My recent mtg with Zach in Bryan,OH proved again that they really care about their clients. He made sure I was getting the coverage that was best for me.."
We responded:
"Thanks Sharon! It was great seeing you again in our office. Insuring customers like you is a joy!"
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kate kilgore

December 1, 2021

5  out of  5
rating by kate kilgore
"Thank you Zach for the awesome experience! I was worried about how it would go bringing my kid with me. The wonderful atmosphere there made it an easy experience. I really appreciated the options and going over what could be optimized. I can’t say enough kind words about you guys in Bryan! Great crew and very helpful!"
We responded:
"Thanks Kate! Your son was the star of the day - what a great little personality! We appreciate being able to help with your insurance needs, your proactive approach & kind words!"
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Troy Rodriguez

October 1, 2021

5  out of  5
rating by Troy Rodriguez
"Really was very nice staff working there and got me good quote"
We responded:
"Thanks for the kind words Troy! We're honored to help with your insurance needs!"
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Mark Ferry

August 24, 2021

1  out of  5
rating by Mark Ferry
"Weird"
We responded:
"Thanks for the feedback & we're sorry that you feel that way. We don't show that we've ever had any insurance policies or financial services with you but we would be more than happy to discuss any issues. Give us a call/text/email."
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Terry Wieland

August 15, 2021

5  out of  5
rating by Terry Wieland
"We were very pleased with the discussion at Zach office. It was explained so we could understand. Thanks for the discount and help with our insurance."
We responded:
"Thank you for allowing us the honor of insuring you Terry!"
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Dayne Fitzcharles

October 13, 2020

5  out of  5
rating by Dayne Fitzcharles
"Very easy to work with and great insurance"
We responded:
"Thanks Dayne! It's great working with you."
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Roomsey

October 12, 2020

5  out of  5
rating by Roomsey
"Gina is cool. Very nice"
We responded:
"Thanks RW! Gina IS cool (and nice)!"
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Melissa Hauser

September 3, 2020

5  out of  5
rating by Melissa Hauser
"Very helpful! Explained everything thoroughly and helped us cut our insurance rates almost in half from prior company. Highly recommended!"
We responded:
"Thanks for the kind words! We are thrilled to save you money & protect you!"
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Jim Combs

August 26, 2020

5  out of  5
rating by Jim Combs
"Great customer service and very responsive."
We responded:
"Thanks Jim! It's our honor to assist you."
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Tom Crago

July 30, 2020

5  out of  5
rating by Tom Crago
"Zach is a very good agent. He brought us in and explained all of our coverages and answered every question."
We responded:
"It was our pleasure meeting with you two to go over your insurance coverages and financial service plans! Thanks!"
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M

March 10, 2020

5  out of  5
rating by M
"I found this agent online and spoke with Michael. He was awesome! I was buying a small policy but I was treated as though I were their biggest customer. Michael was friendly, responsive, and answered all of my questions. He then emailed me my policy right away and I was set! Michael was so nice, professional, and friendly. I highly recommend this agency!"
We responded:
"Thanks for the review M!"
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Charlie Dell

March 4, 2020

5  out of  5
rating by Charlie Dell
"I have been coming to this location of State Farm since I've needed insurance for myself. With Zach taking over the shop it was nothing but great. He is very knowledgeable and friendly. They treat you like family when you step through the door and they will help you through whatever issues you have with insurance. The staff is also the nicest to deal with. I was helped by Gina today and she is one of the best around. I would recommend State Farm to anyone that ever would ask me for insurance advice EVER!"
We responded:
"Thanks for the glowing review Charlie! You're the best!"
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Eric Shadbolt

January 23, 2020

5  out of  5
rating by Eric Shadbolt
"Changed all my insurance to State Farm. Brittany did a great job!"
We responded:
"Thanks for letting us help with your insurance needs Eric!"
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Heather Fruchey

January 23, 2020

5  out of  5
rating by Heather Fruchey
"Our family switched to State Farm, with the help of Brittany, and they saved us over $100 a month on our auto insurance. Very friendly, professional, and knowledgeable staff."
We responded:
"Glad we could save you money on your insurance! Thanks for the review!"